FAQs

We have 6,800 clients on our contact file of which 250 are active customers. One hundred and fifty are current maintenance contracts and 20 design/build clients are in process at any point in time.

Leisure Landscapes began business in 1993 and is incorporated in the State of North Carolina.

No

Yes. The contract specifies the materials and labor as outlined in the project itemization and the financial terms. (Which is normally 50% down on execution of the contract and the balance on the day of completion of the job).

Yes. Special terms can be arranged for larger contracts. Past due balances are charged a rate of 1 1/2% per month (18% per year).

We also accept Visa, Master Card and Discover credit cards. A nonrefundable pre-authorization fee of $.23 and a convenience fee of 2.44% will be applied to every transaction.

Leisure Landscapes does not share client information with any other party. Contact information including addresses, email addresses, phone numbers and financial data such as credit card numbers and bank account numbers are maintained in our private and secured database.

Yes. Leisure Landscapes carries general liability coverage and its employees are covered by workers compensation insurance.

We set up an appointment where the customer and designer meet to review their needs. Attention is given to the style of the neighborhood, the customer’s desires, the architecture and placement of the property, planting issues such as sightlines, scale, lighting conditions, and finally resale considerations. After the initial discussion, a concept drawing is prepared on site, reviewed with the client and then finished in the design studio. The design is sent by e-mail for comments to the customer along with the installation plan. Once the design is finalized, an itemization of the list of materials and labor is created and the business proposal contract is prepared. When all is complete, a presentation meeting is held with the customer and designer to sign the contract.

No. All of our installations are customized to the owner and the property. Before a cost can be determined, a design must be created. And that takes at least two hours. The quotation process may take one to four hours depending on the complexity of the design. We charge for these design and quotation services.

There is one exception:
You are calling in and have the dimensions we need to enter into our pricing algorithms. An example might be a concrete patio, flat on grade. You give us the dimensions by phone, we will give you the base price over the phone. However, this is not binding. Before there is agreement to do the job, we will need to go to the site, prepare a site plan and design so that our crews will know what to install and where to install it. And design and project management fees will be applied in the contract preparation.

The cost of a design will vary with the complexity. Our hourly charge is $65. A basic landscape design costs $350. A complicated design will cost $700 or more.

Each design will require one hour on site to establish the property baseline and concept drawing. A second hour in the studio will finish the drawing. A third hour will establish the implementation plan, a fourth hour the cost analysis and the fifth hour the proposal and contract forms.

An example of a complicated design is one that involves carpentry, such as a deck or screened porch. These require a complete itemization of each board and determination of structural loads to correctly size the material and determine its form.

Project success comes from thorough planning. And it is the project design that separates a mediocre project from an exceptional one. Leisure Landscapes is recognized in the industry for its award-winning project designs.

We make sure your project is done right. Your investment in a good design pays off in your satisfaction and in the increase in your property value.

If you already have a design prepared by an architect or outside design firm, there will be no charge for the design fee. However, we will charge for the time to interpret the design and develop the materials and labor quotations and prepare the contract documents.